Frequently Asked Questions
Are Gift Vouchers available?
Yes, please contact us and we can provide gift vouchers in various denominations. You may also purchase gift vouchers directly from our site here
How do I redeem my gift voucher? Please contact us to place your order and redeem your gift voucher. Please quote your gift voucher code when placing your order.
I have 3 children, what will the extra cost be?
All the prices shown include one fingerprint unless stated otherwise. Extra sibling fingerprint charms start from £45.00 each. How soon will I receive my order back once the print has been taken?
We look to deliver in 3 weeks. If you require this to be quicker due to certain circumstances. We will always endeavour to do our best for you. Obviously we stress at busy times, Christmas, Father's day etc this maybe slightly longer.
What's the best age for my baby to have their prints taken?
It really does depend on the individual baby. We generally find little babies lines are obviously not as defined as older children, however you still get a nice little imprint of their tiny little finger to treasure forever to remind you how small they once were. If you are after a more detailed print rather than just the shape of the finger we recommend from 6 months onwards.
My child is 8yrs old is he too old to have his print taken?
No age is too old! We have taken adults prints for presents so you are never too old for a fingerprint.
How are the charms and gifts packaged when they come back to me?
All gifts come in a box and are then placed in a gift bag.
Are all of the charms handmade?
Yes all of the charms are totally handmade, which makes every single one unique and special. We do not use any kind of stamp for the writing of names and messages, this is all carried out freehand.
Do you offer mail order fingerprint kits?
Yes we do. When ordering online, you will be sent an impression kit. This has easy to follow written and photographic instructions. It also contains a prepaid return envelope.
We aim to dispatch impression kits within 48 hours of receiving payment for your order.
The impression kit contains enough putty to take 2 impressions and we will pick the best one to work from. If we are unable to use the impressions you have sent to us, we will notify you and there will be a charge of £4.00 - (with postage at 99p if buying separately) per kit to send you replacements.
If your impression kit gets lost in the post this is beyond our control. There will be a £4.00 - (with postage at 99p if buying separately) kit re-issue fee to pay before we can send you another kit.
We do not routinely inform you when your print arrives in the post. If you would like to know if we have received your impression kit then please contact us approx 3 days after posting it to us.
Your fingerprint impression will be kept on file for a year and you can reorder any of our products in this time using it. After this time a new fingerprint impression will be needed.
Please mention that you have a fingerprint impression on file at checkout.
What payment methods do you accept?
We currently can accept payment by cash, credit and debit cards, cheque and online via Paypal and credit or debit card.
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